Tent Rental & Party Rental FAQ | Affair Tent & Event Rentals, ON

1. “How far in advance to I have to place an order?”
2. “When do you deliver?”
3. “Can you deliver equipment without my being there?”
4. “Do you set up tables and chairs?”
5. “What about deliveries at specific times or difficult to reach areas?”
6. “Do you have out of town pick-up and delivery service?”
7. “What is your cancellation policy for tent rental and flooring rental orders?”
8. “What is your cancellation policy for other party rental and event rental items?”
9. ”Will I be credited for tent rental and/or party rental equipment I return unused?”
10. “Do I have to wash the dishware and glassware rentals?”
11. “Do I have to wash the linen rentals?”
12. “What about breakage or losses?”
13. “What size tent rental do I need?”
14. “What areas to you service?”

Questions about Tent Rentals and Party Rentals in Toronto, the GTA, or elsewhere in Ontario?  You have come to the right place.  Welcome to our Frequently Asked Questions page.  

We have compiled a list of the most commonly asked questions posed by clients who are considering one of our advanced tent rentals, or any of our wide range of special event rentals.

Note:  Operating instructions can be found at the bottom of this page.  

Q1.  “How far in advance to I have to place an order?”

While we are proud to offer one of the largest inventories of tent rentals, party rentals and special event rentals in Canada, the sooner the better.  All items are reserved on a first-come, first-serve basis.  For wedding tent rentals and large-scale corporate event rentals, orders are typically confirmed at least 3-6 months or more in advance.  For smaller scale tent and event rentals, typically 2-4 week notice is sufficient.  

Q2.  “When do you deliver?”

For small scale events, delivery of rental items is typically made the day of the function, or one day prior, depending upon site requirements.  For larger scale special event rentals and/or when a tent rental is involved, we typically begin installation 2-3 days prior to the function date.  Delivery schedules will be detailed on all quotes/rental agreements.  Flexibility is required for installation and dismantle dates.  

Q3.  “Can you deliver equipment without my being there?”

While leaving the items unattended is not recommended, on private property, as long as the client is aware that they are responsible for the goods from the time we drop them off, until the time we pick them up, we are able to leave the goods in a garage or other similarly sheltered area (i.e. covered porch).  Note:  All orders delivered to public or commercial venues require receipted delivery.  Setting up a tent rental on an unattended property is fine, as long as we have access (i.e. gates are open, no obstacles to delivery vehicles, etc.) and the location of the tent has been previously clarified precisely, or there are markings on the ground for the installation team to follow.  

Q4.  “Do you set up tables and chairs?”

No.  Set up of table and chair rentals is typically the responsibility of the client, or someone who has been hired by the client to do so (i.e. event staff, decorator, caterer, etc.)

Please contact one of our reps for a quote on your specific event rental needs.  Note:  Unless arrangements are made with office staff well in advance of delivery and/or pick up all party rental goods will be left neatly stacked in a single area. Note: The client is responsible to ensure that tables, chairs, and other rental items are dismantled, gathered and stacked as they were when dropped off.  

Q5.  “What about deliveries at specific times or difficult to reach areas?”

When a tent rental or special event rental booking is made, we are generally able to provide a four hour AM or PM arrival window (e.g. “Our drivers will arrive between 9am-1pm.”, or “….10am-2pm”, etc.). Requests for deliveries/pick-ups outside of regular business hours must be made at time of booking (additional charges may apply). Party Rental equipment will be delivered to a ground level dock, door, garage, or yard that is immediately accessible to our trucks (within 50 feet). Additional charges may apply if delivery/pick up requires the use of an elevator, or is in a difficult to access area. Information regarding delivery specifics MUST be provided by the client when booking the order.  Note: Private residence deliveries are limited to garage, covered porch, back yard or front vestibule.  Delivery/pick up personnel are NOT permitted to bring goods up/down stairs, into kitchen, dining room, etc. in private residences due to liability issues.   Additionally, please note that workplace health and safety requirements prevent the removal of protective footwear at any time.

Q6.  “Do you have out of town pick-up and delivery service?”

We have provided tent rentals, party rentals and other special event rentals to clients across Canada and regularly travel the length and breadth of Ontario to provide services to our clients and industry partners.  Delivery charges will be based upon distance to be traveled and the number of trucks/personnel required.  Please contact one of our reps for a detailed quote.

Q7.  “What is your cancellation policy for tent rental and flooring rental orders?”

All tent rental and flooring rental orders require a non-refundable, non-transferrable 25% deposit at time of booking to confirm the order.  No inventory will be held until deposit and signed contracts are received.  Tent rental and flooring rental orders cancelled 3 weeks prior to the scheduled delivery date will incur no additional penalties.  Tent rental and flooring rental orders cancelled within 3 weeks of the delivery date will incur an additional 25% penalty.  No cancellations are possible within 7 days of scheduled delivery date – full charges will apply.  Balance of payment is due a minimum of 7 business days prior to the scheduled delivery date.  Items will not be shipped without payment of final balance.   Refunds will not be provided for unused items.

Note:  Special conditions apply to custom fabricated/ordered tent rentals and special order party rental items, contact one of our reps for details.

Q8.  “What is your cancellation policy for other party rental and event rental items?”

All party rental and special event rentals require a 25% non-refundable, non-transferrable deposit at time of booking.  We accept cancellations and reductions to rental orders without additional charge if we are notified seven (7) or more days in advance of the scheduled delivery date.  Due to the fact that rental items are prepped and packaged several days before delivery, cancellations and/or reductions are not possible within seven (7) business of the scheduled delivery date and the customer is responsible for full payment. Tent rentals and flooring rentals are excluded from this cancellation policy (see “What is your cancellation policy for tent rental and flooring rental orders?” above).

Note:  Special conditions apply to custom fabricated/ordered party rentals and special order event rental items, contact one of our reps for details.

Q9.  “Will I be credited for tent rental and/or party rental equipment I return unused?”

Charges levied are for the rental period only and are not affected by volume of use.  All tent rental and party rental equipment, dishware and glassware that leave our warehouse must be cleaned upon return.  Charges will therefore apply for all items regardless of whether used or not.

Q10.  “Do I have to wash the dishware and glassware rentals?”

We take care of the washing for you, but scraping dishes of all food debris is required.  The client is responsible for ensuring that all dishware and cutlery rentals are then returned to the appropriate containers provided.  All glassware rentals must be emptied and placed brim up in the boxes provided.

Q11.  “Do I have to wash the linen rentals?”

No, please do not attempt to wash the linen rentals.  As with dishware rentals, all linen is washed on return to our warehouse whether used, or unused. Simply shake them out to remove any debris and pack them in the nylon bags provided. Please, DO NOT pack them in a plastic bag as this will trap in moisture, creating mildew/mould over the course of a weekend.  Please treat these, as with all special event rental goods, as if they were your own.

Q12.  “What about breakage or losses?”

A damage waiver of 6% is automatically applied to all tent rental and event rental orders to cover incidental/accidental damages over the course of their use (i.e. someone drops a few plates or glasses, someone burns a table cloth with candle wax, the tent is inadvertently cut while taking down decorations, etc.).  Damage waiver is non-refundable and covers only incidental/accidental damages, not breakage/damages due to willful misuse or neglect (i.e. cutting holes in table cloths, smashing plates on purpose, etc.).  Lost or stolen items are not covered by the damage waiver and charges will apply for items not returned.  Please refer to our Terms and Conditions page for additional information concerning the damage waiver.

Q13.  “What size tent rental do I need?”

The size tent you will need to rent will vary widely depending upon several factors. Questions to consider are as follows:

• What type of event is being held (i.e. concert tent, festival tent, corporate event tent, wedding tent, etc.)?
• If seating guests for a meal, will the guests be seated 8 per table or 10?  
• Will space be required inside the tent for a buffet area, or food stations?
• Will space be required inside the tent for a head table?
• Will space be required inside the tent for a dance floor area? Approx. size
• Will space be required inside the tent for a D.J., band, or entertainment of some kind?
• Will space be required inside the tent for a beverage station or bar?

Our large and technologically advanced tent rental inventory can be customized to the specific needs of any event, private or corporate, wedding or festival.  In consultation with one of our knowledgeable Customer Service Reps, the appropriate tent rental size will be determined, based on the specific needs of your Special Event.  Fully dimensioned drawings/renderings/virtual walk-throughs can also be generated by our design team to assist in visualizing the space.  Design fees will be quoted as required. 

Q14. “What areas to you service?”

We supply Tent Rentals, Event Supplies and Party Rentals throughout the province of Ontario and across Canada for large scale events.  Some of the most common areas we travel to regularly include:

• Acton
• Ajax
• Alliston
• Aurora
• Barrie
• Beamsville
• Beeton
• Belleville
• Bloomfield
• Bolton
• Bowmanville
• Bracebridge
• Bradford
• Brampton
• Brantford
• Burlington
• Caledon East
• Caledon
• Cambridge
• Campbellville
• Castlemore
• Claremont
• Clarington
• Concord
• Downsview
• Durham
• Etobicoke
• Georgetown
• Gormley
• Grimsby
• GTA
• Hamilton
• Kettleby
• Kincardine
• King City
• Kingston
• Kleinburg
• Lindsay
• London
• Maple
• Markham
• Meaford
• Milton
• Mississauga
• Mono
• Muskoka
• Newmarket
• Niagara Falls
• Niagara-on-the-Lake
• Nobleton
• North Bay
• North York
• Oak Ridge
• Oakville
• Orangeville
• Oshawa
• Ottawa
• Palgrave
• Pickering
• Port Credit
• Richmond Hill
• Scarborough
• Schomberg
• Scugog
• Sharon
• South Central Ontario
• Snelgrove
• St. Catherine’s
• Stoney Creek
• Stouffville
• Streetsville
• Sudbury
• Thornhill
• Toronto
• Tottenham
• Unionville
• Uxbridge
• Vaughan
• Waterdown
• Waterloo
• Welland
• Weston
• Whitby
• Windsor
• Woodbridge

Operating Instructions

Candy floss

EZ Up Tent

Popcorn Machine

Sno Cone

Slushy