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The set up and dismantling of rental equipment is not included in the rental fee (tents and
dance floors excluded). It is the responsibility of the client to arrange for the set up and
dismantling of tables, chairs and other rental items. Upon delivery, our drivers will leave
all goods neatly stacked in a single area. In preparation for pick up, tables, chairs and
other rental items must be gathered together and re-stacked, by the client, in the same manner
as they were when dropped off. Rental items not ready for pick up at the originally scheduled
time (e.g. tables and chairs still set up) will incur additional fees. |
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When
only rental items are involved, deliveries are typically
made the day of the function, or one day prior. For
larger scale events (usually when a tent is involved)
we may begin installation as many as 2-3 days in advance. |
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Yes,
provided we can leave equipment in a garage or covered
porch. Commercial orders or unsecured locations require
receipted delivery. |
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Yes,
for a reasonable fee, and provided arrangements are
made with office staff prior to delivery, we are happy
to provide this service. Unless arrangements are previously
made all goods will be left neatly stacked in a single
area. Upon pick-up, tables, chairs, and other rental
items should be gathered and stacked as they were when
dropped off. |
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At time of booking, we are able to provide a four hour AM or PM delivery window (e.g.
“Our drivers will arrive between 9am-1pm.”). Requests for deliveries/pick ups outside
of regular business hours must be made at time of booking and additional charges may apply.
Rental equipment will be delivered to a ground level dock, door, garage, or yard that is
immediately accessible to our trucks (within 50 feet). Additional charges will apply
if the delivery location is up or down stairs, requires the use of an elevator, or is
in a difficult to access area. Information regarding delivery specifics should be
provided by the client when booking the order. |
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We are pleased to provide delivery and pick up services throughout the province of Ontario.
For locations outside the GTA, delivery charges will be based upon the distance to be traveled
and the number of trucks and crew members required. We can also ship via common carrier
where appropriate. Please call for details. |
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For larger tent orders, a 25% non-refundable deposit may be requested at time of booking.
All tent orders that are cancelled within thirty days of the scheduled delivery date will
be charged a 50% cancellation fee. If the tent has been loaded and is en route to the
location, the client will be responsible for the full value of the order. |
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In most cases there is no penalty. We accept cancellations and reductions of rental orders
without charge if we are notified four or more business days in advance of the scheduled
delivery date. Due to the fact that rental items are prepped and packaged several days before
delivery, cancellations and/or reductions are not possible within three business days of the
scheduled delivery date and the customer is responsible for full payment. Tents are excluded
from this cancellation policy (see “What is your cancellation policy
for tent orders?” above). |
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There are no refunds on unused equipment. Full rental charges apply to all equipment that
leaves our warehouse. All dishware, glassware and linens that leave our building must be washed
on return, whether used or not. This is a health regulation that we strictly adhere to and hope
you will appreciate. |
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We
take care of the washing for you, but rinsing or scraping
dishes of all food is required. All dishware/cutlery
should then be returned to the shipping containers provided.
All glassware should be emptied and replaced brim up
in the boxes provided. |
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The
rule of thumb is one and a half, to two glasses, per
person. For example, if you were going to serve water,
wine, juice and mixed drinks to 100 people it is recommended
you have at least 150 of each type of glass on hand
(water goblet, wine glass, juice glass, old fashioned
glass). |
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No,
please do not attempt to wash the linen. As with dishware,
all linen is washed on return to our warehouse whether
used, or unused. Simply shake them out to remove any
debris and pack them in the nylon bags provided. Please,
do not pack them in a plastic bag as they will mildew
over the course of a weekend. If any linen or skirting
is damaged, be it from cigarette/wax burns or other
causes, charges will apply. Please treat these, as with
all rental goods, as if they were your own. |
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We charge for lost or broken items at replacement value. To avoid any additional costs, please
ensure that all rental goods and packing containers are under cover from the elements and in a
secure area until time of pick up.
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Since the quality of manufactured goods varies widely, basing your rental decisions solely
on price can often lead to disappointment. Unlike many in this industry, we refuse to sacrifice
quality for cost. In keeping with this, we charge only what we consider to be a fair and
reasonable fee in order to deliver to you the caliber of goods and services you demand.
Before you book your order with any rental company, we encourage you to visit their showroom
personally and request a tour of their facility. Your upcoming event is certainly very
important to you; investigating the rental company you will be entrusting to help turn
your vision into a reality ought to provide you with peace of mind. Remember, when trying to
cut costs, make certain you’re not also cutting out the most valuable component of any job:
service. Here at Affair Rentals, we stock only top of the line products. This, coupled with
our tradition of personalized service, unmatched in the industry, allows us to offer you, our
client, the finest of goods and services…as you deserve. |
Operating Instructions
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